Job Description :
Responsibilities:
Bachelor’s degree in Computer Science, Mathematics, or other technical discipline
Experience implementing change
Pharmaceutical industry experience including GxP requirements preferred
Proficiency leveraging analytical languages and tools preferred (e.g. SQL, Python)
Detail oriented, analytical, excellence in problem solving
Ability to learn new technologies
Pharma experience, LMS or Cornerstone

KEY RESPONSIBILITIES:
Participate in day-to-day project and support work, including analysis, documentation, configuration, testing, integration, and reporting activities.
Conduct systems analysis and configuration changes in accordance with industry Systems Lifecycle (SLC) and The Company Change Management guidelines for a validated environment
Implement product enhancements; understand and document business processes and requirements
Manage customer support cases via case management tool
Participate in reviewing, planning, testing and implementing regularly scheduled system upgrades
Develop collaborative relationships with IT peers, Talent Management, Quality Systems, external partners, and various operational teams to help design, develop, and deliver learning solutions that satisfy business requirements
Translate technically complex analysis into easily comprehensible terms
Ensure data integrity including quality, accuracy, security, and usability of employee data and related interfaces by adhering to established processes and controls

MINIMUM QUALIFICATIONS/EXPERIENCE:
Minimum 3 years of relevant experience
Demonstrate the ability to quickly learn new tools based on conceptual understanding of technology
Exceptional analytical and problem-solving skills with attention to detailFlexibility to adapt to a continually changing and fast paced business environment
Effective communications and presentation skills
Demonstrate an understanding of good project management practices as well as the fundamentals of the System Lifecyle (SLC) and Information Technology operational practices
Familiar with Microsoft Office products (e.g. Outlook, Excel, PowerPoint, OneNote)