Job Description :
Job Title: Business Analyst 2 Location: Atlanta, GA Duration: 10 Months Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling Job Description: Seeking an individual with Business analysis skills, including requirements development, testing, and general system support skills. Job Summary: The role of the Business Analyst will: Analyze business needs and map to software capabilities. Understand customer business processes and document workflows. Develop business functional and non-functional requirements. Develop test plans and scripts and test new or upgraded technology. Provide user support and training on any new applications or new functionality. Configure software as required to support business needs. Support change management for transition to new or upgraded technology. Deliver solution alternatives and recommendations for business technology needs. Provide incident support and communication where issue is related to proper use of the software. Create software user guides and other supporting documentation as required. Serve as a liaison between assigned business units of Client and the technical team to provide technical support in the maintenance or enhancements of systems. Assumes responsibility for project tasks to ensure they are completed on time. Analyze data to determine the root cause of any issue and communicate with business and technical teams as needed. Consults with vendors and technical staff to ensure that functionality of the automated system is consistent with adherence to laws, regulations, business rules and best practices. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Proven data analysis and problem-solving skills. Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio. Intermediate to advanced skill level knowledge in Excel. Proficiency in using Microsoft Teams to conduct meetings and manage Teams content. Excellent organizational skills with the ability to focus on results to meet multiple deliverables and critical deadlines. Strong presentation, interpersonal, communication, project management, and documentation skills MINIMUM ENTRY QUALIFICATIONS: Bachelor's degree in a related field from an accredited college or university AND one year of related Experience; OR Associate's degree in a related field from an accredited college or university AND two years of related experience. PREFERRED QUALIFICATIONS: Experience with Oracle Service Cloud CRM administration. Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation) Experience with SharePoint. Experience in supporting technology for the public sector. Required/Desired Skills Skill Required /Desired Amount of Experience Proven data analysis and problem-solving skills. Required Years Ability to determine and effectively document functional needs and business requirements using Microsoft Office including Word, PowerPoint and Visio. Required Years Intermediate to advanced skill level knowledge in Excel. Required Years Proficiency in using Microsoft Teams to conduct meetings and manage Teams content. Required Years Experience with Oracle Service Cloud CRM administration. Desired Years Experience with Oracle Intelligent Advisor (formerly Oracle Policy Automation Desired Years
             

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