Job Description :
Job Title: Azure Cloud Engineer Location:?? Appleton, WI Duration: 06 +Months ?? Is Remote option available during COVID: Yes (if required Remote option only allowed for 2 months ) ?? Job Description: As an Azure Customer Engineer (ACE), you are the primary support and engineering contact accountable for the customer???s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure cloud team to escalate problems and to drive prioritization of platform/support improvement needs for customers. ?? Responsibilities In this role, you will work together with field teams (Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams on: ???? ?? ?? ?? ??Proactive Customer Engagement ??? Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning. ???? ?? ?? ?? ??Strategic Project Execution ??? Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones. ???? ?? ?? ?? ??Critical Problem Resolution ??? Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment. ???? ?? ?? ?? ??Case Ownership ??? Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills. ???? ?? ?? ?? ??RCA Ownership ??? Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues. ???? ?? ?? ?? ??Engineering Engagement ??? Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency. ???? ?? ?? ?? ??On call Responsibility - This position will require some on-call commitment to provide 24/7 support to our strategic S500 customers ???? ?? ?? ?? ??Administer and provide day to day operational support for the Azure environment. ???? ?? ?? ?? ??Background with Active Directory Services including DNS, DHCP, and DFS. ???? ?? ?? ?? ??Experience administering Azure Services: App Service, Azure SQL, Blob Storage, Key Vault, ExpressRoute, Virtual machines, Virtual Networks. ???? ?? ?? ?? ??Proficient with Azure Security Center and Azure Monitor: Network, Application, Infrastructure. ???? ?? ?? ?? ??Excellent knowledge of federated identity systems (Microsoft ADFS), multi factor authentication (Azure MFA preferred), Microsoft AD Integration with Cloud Applications/Microsoft Azure Active Directory. ???? ?? ?? ?? ??Functional knowledge of Network and Security administration. ???? ?? ?? ?? ??Hands-on experience with Continuity of Operations/Disaster Recovery architecture and planning on Azure. ???? ?? ?? ?? ??Excellent written, verbal and presentation skills; ability to effectively explain complex technical concepts. Qualifications ???? ?? ?? ?? ??Experience: 5+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. At least 3+ yrs of cloud experience. ???? ?? ?? ?? ??Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer???s needs to the proper channels. Take ownership and work towards a resolution. ???? ?? ?? ?? ??Customer Obsession: Passion for customers and focus on delivering the right customer experience. ???? ?? ?? ?? ??Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. ???? ?? ?? ?? ??Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: ???? ?? ?? ?? ??Core IaaS: Compute, Storage, Networking, High Availability ???? ?? ?? ?? ??Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks ???? ?? ?? ?? ??Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. ???? ?? ?? ?? ??Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. ???? ?? ?? ?? ??Preferred but not required: Cosmos DB, Azure Kubernetes Service ???? ?? ?? ?? ??Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Nice to Have Experience ???? ?? ?? ?? ??Degree in computer science field or similar experience ???? ?? ?? ?? ??PowerShell scripting experience ???? ?? ?? ?? ??Terraform experience ???? ?? ?? ?? ??Relevant Microsoft certifications including AZ-104, AZ-303, AZ-304, AZ-500