tanishasystems
Boston, MA
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Job Description :
AWS SERVICE MANAGER-CLOUD 
San Diego, CA - Remote
120K /Year + benefits
We are hiring a highly experience & talented Service Manager(s) to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You'll be glad you make the right choice to join us.
  • Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools
  • Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the services in public cloud AWS, Azure and Google
  • Identifying risks and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the customer
  • Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility Public Cloud
  • Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues
  • Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Service Manager
  • Ensure staff resources have the proper knowledge, training, and skills, along with following the Providers customer-approved Procedures in delivery of the Services as required in the Agreement
  • Coordinate with Project/Program Managers for the new projects in Public Cloud
  • Assist management in making decisions to improve service delivery and quality at an operational level; and
  • Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer
  • Prepare SLA Reports, Weekly, Monthly and Quarterly Service Review Reports
  • Knowledge in reviewing updating Support contracts
  • Vendor Coordination/Management skills

Must Have's:
  • Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements
  • Strong technical skills in AWS as an Architect
  • Foundation technical skills in Azure and/or GCP
  • Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI SVC at level 3 at minimum
  • Certified ITIL service management foundation
  • Training, experience, and certification in the technical components and tools managed
  • Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and conflicts
  • Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer's end-to-end service levels; and
  • Ability to manage ITSM management processes and procedures in an outsourcing environment

Good to Have:
  • 5+ years of experience in managing service delivery for similar services for a similar sized organization compared to the customer
  • At minimum certified ITIL service management foundation
  • IT technical certifications would be desired related to the in-scope components, tools, and services; and
  • An associate degree in business, technology, or related field, but a bachelor's degree would be preferable


Client : Zensar
             

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