Job Description :
Title: Avaya/Telecom Administrator Duration: 6+ Months Location: San Francisco, CA Experience: Try to get some better experience profile 7+Yrs Overview The client is looking for a Avaya/Telecom Administrator to help the agency focus on Innovating our contact center and telephony infrastructure to support a modern, robust telecommute ready workforce capable of supporting over 200,000+ clients. Introduction The Avaya/Telecom Administrator will provide project support and operations support required for Avaya functions as well as other telecom functions. Scope of Work (Description of work to be performed) Effectively interact between IT/Telecom and Outside vendors as well as department management regarding all servicing system issues Adequately utilize department reporting to accurately assess the department's daily calling requirements. Closely monitor real time call volume/service levels and make dynamic changes to the outbound calling campaigns to ensure compliance. Fulfill daily, monthly, and quarterly reporting on productivity and KPIs Complete ad-hoc reports and miscellaneous tasks at management's request Field trouble tickets and phone calls from the Helpdesk Diagnose and solve telecommunications problems Implement changes and maintain the operation and repair of all related equipment Set up user accounts and maintain databases Consult with End Users concerning their needs and evaluate their requests or requirements Perform Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment Responsible for performing and verifying system backups Train users in use of equipment and/or software Escalate problems to appropriate I.T. teams based on established guidelines and procedures Prepare technical reports or related documentation Work with engineers, analysts, programmers, technicians and managers in the design, testing and evaluations of systems Good knowledge of Avaya products specifically PBX administration, call centers, One-X Communicator and One-X Agent software, AES and CMS. Maintains smooth operation of Avaya Enterprise telephone systems, including call center applications Experience Required Experience with telecom/carrier, telephone protocols and deployment along with industry experience in call center management working with switch technology, knowledge of Avaya AURA Hardware and software, including Communication Manager, Media Gateways, System Manager, Session Manager, AES, EMC, WFM/WFO and CMS. Excellent interpersonal and communication skills (verbal & written) At least five years' experience in system support and working knowledge of Avaya technology with a thorough understanding of how to troubleshoot Avaya systems VoIP experience on an enterprise network, including SIP and H.323 protocols Experience with other Avaya applications, such as Avaya CMS, Avaya Application Enablement Services, Avaya Virtualization Platform, Avaya System Manager, Avaya Session Manager, Avaya Aura Messaging, and Avaya Experience Portal Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.