Job Description :
Position: Avaya Engineer
Location: Watertown, MA
Duration: Long Term Contract
Job Description:
Strong knowledge and experience on experience on Avaya Aura platform including Communication Manager, System Manager, Session Manager, VoIP Ports, VoIP Gateways, Call Center, ACD, IVR, Tele Presence, Verint, Voice Mailboxes, & Analog phones
Exposure to telecom network design, installation and maintenance.
Experience with Application Enablement Server, Session Border Controller, and Call Management Server
Network experience preferred, ability to understand L2 and L3 Network protocols, and ability to perform VoIP troubleshooting
Experience deploying and supporting VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions
Experience in implementing/managing IVR solutions from Avaya
Experience performing software upgrades on Avaya Aura Platform
Experience with Nice Total View
Experience in managing voice recording solution, preferably Verint Call Recording
Experience with ACD call setup and CMS reporting
Strong Customer Service Attitude, Good Communication and Team Work Skills
Events, Incidents and Service Requests (tasks) needs to address in a timely manner.
Review Aged tasks and ensure that action plans exist for their closure
Monitor dashboards and reports to ensure that task volumes are monitored and escalations occur where issues occur.
Drive the technical training of Junior Level One and Level One engineers
Excellent interpersonal and communication skills
High level of initiative, accountability, attention to detail and ability to follow process
Self-motivated, ability to work un-supervised as well as being able to work as part of a team in a pressured environment
Proactive, flexible attitude to work with a willingness to constantly review and improve skills and process Thorough knowledge of Hanover environment and Technology/Tools used in Hanover.

Thanks & Regards
Mayukh Roy
VLink Inc. | Phone X 137
|
701 John Fitch Blvd. South Windsor, CT 06074
233 Cochituate Road, Framingham, MA 01701