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VdartInc
Alpharetta, GA
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Job Description :
Audio/Video support resource. Locations : Miami, Florida (or) Atlanta, GA Rate : $Negotiable Mode : Contract Job Description I need strong AV/VC support resources for below locations. General Requirement: Good working knowledge of AV practices and procedures, as well as AV set-up and staging of Video Conferencing. Ability to develop and validate support procedures and ensure documentation exists Posses requisite experience with AV/Video technology and use to provide daily user support. Technically capable of inspecting and adjusting systems to ensure they are performing to optimal performance. Ability to perform problem determination to resolve an issue or identify resolution to appropriate vendor or manufacturer. Advise or recommend relative to required changes necessary to improve the utilization and ROI from AV as well as collaboration investments. Interact with help desk ticketing system to respond to end user requests Routine inspections of audio visual installations using BlueJeans to ensure their preparedness for use, Initial triage of issues found during routine inspections of conference rooms, and escalation of any issues that cannot be resolved in a "first pass" attempt, 95% issues are resolved in first pass.