We are looking for a Full-time contractor or employee for a Atlassian Product Support Analyst role.
Perform advanced and/or supervisor (senior-level) systems administration work. Work involves managing, maintaining, and supporting the Atlassian suite including JIRA, Confluence Crowd, Fisheye and Crucible; general support of the tools, software administration, workflow management and customization, and product setup. May plan, assign, and/or supervise the work of others. Work under minimal supervision, with considerable latitude for the use of initiative and independent judgement
Skills(Required):
- Experience working with JIRA, Confluence and other Atlassian products; with Linux operating systems or Microsoft Server operating systems.
- Experience creating complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes.
- Experience creating conditions, validators, and post functions; make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
- Experience using JIRA REST APIs for integration with other tools like Jenkins, and Integration/Automation frameworks.
- Experience creating and managing users, groups, projects and user permissions.
- Experience with SQL and JQL to create and manage queries, filters, dashboards and reports.
- Experience troubleshooting access and/or performance issues, engaging Atlassian and/or app vendor when necessary.
- Experience creating and maintaining JIRA Projects and Confluence Spaces.
- Experience with Agile methodology lifecycle.
- Experience migrating Atlassian Server platform to Atlassian Data Center or Cloud environments.
Skills(Preferred):
- Experience analyzing and providing direction for compatible software with the Atlassian tool suite.
- Experience Maintaining Agency/Division Roadmaps within JIRA tool.
- Experience maintaining and developing new processes for each JIRA Add-Ons.
- Experience creating filters and dashboards and troubleshooting issues associated with them.
- Experience building, maintaining, and ensuring Continuous Integration/Continuous Delivery (CI/CD) pipelines that deploy to cloud and local resources using tools such as Bamboo and Jenkins/Hudson.
- Experience providing user and process metrics for Executive Leadership.
- Experience monitoring system performance and recognize when intervention is required.
- Experience gathering requirements for business processes and converting into JIRA workflows while focusing on metrics collection.