Job Description :

Application Support Consultant

Mountain View, CA//Remote

Application Support Consultant must have worked on one or more of the business process viz Contracts, Supplier portals, Procurement, Sourcing, Sales Orders, Master Data Management, Inventory, Material Management, Supply Planning, Asset Management

RESPONSIBILITIES

g. Investigate product quality of Client's beta applications and communicate product launch risk and severity of issues to partners

h. Develop test cases and scenarios in order to pinpoint the root cause of product bugs

i. Follow detailed processes and workflows in order to provide world class support to Client's engineering teams

j. Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to bug reporter and/or engineering teams (bug reporter can range from a peer to a VP)

k. Partner with product support group specialists to identify solutions to advertising bugs and product confusion

l. Work onsite from Monday through Friday

m. Support a rotating on-call support schedule

1.1.5. MINIMUM QUALIFICATIONS

a. Minimum 12 months of professional experience within customer service, on-line marketing/advertising or technical support

b. Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications

c. Quicker learner and adaptable to learn new products, processes, concepts, and skills

d. Aptitude to support complex products

e. Fluency in English

f. Ability to work weekends and on-call as may be required

g. Knowledge of Facebook products and technology in general and/or curiosity to learn

1.1.6. PREFERRED QUALIFICATIONS

a. Associate or technical degree

b. Experience using social media products

1.1.7. PROFESSIONAL SKILLS

a. Excellent communication (verbal and written), facilitation and interpersonal skills

b. Ability to think critically and problem-solve

c. Excellent organizational and time management skills

d. Results-oriented, self-directed, and inquisitive

e. Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

f. A reliable, proactive approach to entrusted tasks

g. Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

h. Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment

             

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