Duration: 5 Months + Potential Extension + Potential Conversion
Work Mode: Remote and will support Pacific Time Remotely
The Salesforce.com Admin/Developer will provide day-to-day administrative and development support of our Salesforce.com implementation. You will collaborate with internal and contract teams to implement a best in class salesforce solution for a global multi-site, multi-business line, high volume contact center. You’ll be responsible for delivering Configuration, Programmatic Classes, Integration, and Data Migration. This role is more than just a developer or an order taker. The ideal candidate will be a true “Solution Consultant”, challenging the status quo, providing new and innovative ways to solve complex business problems.
What your background looks like
Qualifications Required:
• Salesforce Developer or Administration Certifications required
• Must have proven knowledge and practical application of Visualforce, APEX and Java programming; Force.com APIs, Web Services, and Lightning.
• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com.
• Able to work with minimum supervision in a fast-paced environment with tight deadlines
• Excellent interpersonal skills, as well as excellent communication skills; verbal and written to both technical and non-technical audiences.
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Demonstrate self-motivation and the ability to grasp concepts quickly.
• Demonstrate sharp, analytical, problem solving, and decision-making skills.
Education and Experience:
• Minimum 3 years as a Salesforce Admin or Developer, Service Cloud preferred.
• 2+ years with Lightning framework
• Prefer history of working in an e-commerce and fast paced environment
• Experience with Agile methodologies, Jira and Confluence
• Bachelor’s degree in relevant field or equivalent experience.
• Call center experience is a plus
• Previous Cisco PCCE call center CTI integration (using B+S Connects preferred) with Salesforce a significant plus.
• Previous integration experience to AWS applications a plus.
Dipankar Karmakar
Recruitment - Lead
O
Mail-ID: