Job Description :

 10+ years of relevant IT experience involving cloud with at least 3 years of hands-on Amazon Connect experience
Proven experience as an Amazon Connect Architect or similar role, with a focus on migration strategies and Salesforce Service Cloud Voice integration.
AWS Solution Architect certification is preferred,
Deep understanding of Amazon Connect functionalities, including but not limited to contact flows, WFO, integrations, and AWS services supporting Connect.
Proficiency in Salesforce Service Cloud Voice setup, configuration, and integration with Amazon Connect. Exp in telecom domain is preferred

             

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