Key Responsibilities
Design, implement, and maintain CI/CD pipelines for ServiceNow applications, integrations, and custom development.
Establish infrastructure-as-code IaC practices for ServiceNow environments
Automate build, test, deployment, and monitoring workflows for ServiceNow and related services.
Partner with engineering teams to embed AI/ML models into the ServiceNow platform e.g., predictive intelligence, generative AI, intelligent automation.
Drive observability, monitoring, and alerting frameworks for ServiceNow applications to ensure high availability and performance.
Optimize platform reliability and performance at scale, ensuring zero-downtime upgrades and releases.
Collaborate with Engineers and Engg leaders on DevOps best practices, governance, and security for ServiceNow.
Build DORA reporting to track the code push, code coverage
Research and introduce emerging AI/automation capabilities in the ServiceNow ecosystem to continuously modernize the platform.
Required Qualifications
8+ years of DevOps engineering experience, with at least 3+ years on the ServiceNow Now Platform.
Strong hands-on experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, or equivalent).
Proven expertise in ServiceNow platform development, deployments, and upgrades.
Experience with AI/ML frameworks and integration into enterprise applications.
Proficiency in scripting and automation (Python, JavaScript, PowerShell, or Shell).
Knowledge of ServiceNow DevOps module and AI Search.
Strong understanding of security, compliance, and governance in enterprise environments.
Excellent problem-solving, debugging, and performance optimization skills.
Experience mentoring engineers and influencing cross-functional technical decisions.
Required Qualifications
8+ years of DevOps engineering experience, with at least 3+ years on the ServiceNow Now Platform.
Strong hands-on experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, or equivalent).
Proven expertise in ServiceNow platform development, deployments, and upgrades.
Experience with AI/ML frameworks and integration into enterprise applications.
Proficiency in scripting and automation (Python, JavaScript, PowerShell, or Shell).
Knowledge of ServiceNow DevOps module and AI Search.
Strong understanding of security, compliance, and governance in enterprise environments.
Excellent problem-solving, debugging, and performance optimization skills.
Experience mentoring engineers and influencing cross-functional technical decisions.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.