Job Description :

We are actively looking for a Network/ Cisco Video Engineer

Mode: Contract

Duration: Longterm

Job Location -Chicago, IL – Worcester, MA- Santa Clara, CA- Cary, NC- Irving, TX

General Description


- Adhering to SLAs

- Mentoring / Training Team Members

- Handling tickets / requests

- Perform root cause analysis

- Troubleshooting technical issues

- Defining processes and ensuring that the processes are adhered to

- Oversees and is responsible for successful completion of Installation, configuration and migration

- Ensure maximum uptime according to the SLA

- Understanding of Multi-geo support environment

- Responsible for building / maintaining a test environment

- Improves and maintains customer and employee satisfaction

- Suggests new technologies and design changes

- Monitoring and maintaining SLA requirements by the team members

- Testing / Auditing/processes as required from time to time

- Identify Skill gaps and plan for training / knowledge updating

Technical Requirements

Technical Requirements on Cisco Collaboration (Troubleshooting and Architecture) - Video L3 SME
8-10+ years of experience in Voice & Video Technologies, especially in Cisco Video technology and enterprise Voice network environment.
Excellent hands-on experience on Cisco Telepresence or Video conference portfolio.
Experience of Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, and SBC for video conferencing is must
Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immersive Endpoints & ISDN gateways
Hands on experience on TMS application and architecture knowledge responsible for scheduling / managing meetings
Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
Hands on experience on Cisco Telepresence Management Suite & TMSXE
Understanding and experience on Cisco Prime Collaboration Assurance, Prime Collaboration Provisioning
Experience with Polycom, Cisco/Tandberg, and other video conferencing equipment’s provider
Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
Working experience for Enterprise & Mid segment customer on Video platform
Understanding of Prime Collaboration manager/TMS, Video Analytics and Management
In Depth understanding of VCS Control and VCS Expressway i.e VCS Edge and VCS Core Clustering
Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics
Experience on MSE Supervisor/MSE8710, MM820 Blades, Telepresence Conductor
PSTN Gateway for Telepresence Audio, Telepresence Content Server & Jabber Video Provisioning
In Depth understanding of Cisco Unified Communications Manager (CUCM) 10,11.X
In Depth understanding of Cisco Jabber/Registration process, troubleshooting and provisioning
Understanding of Cisco WebeX Meetings, Cisco WebeX Teams and Cloud deployments for conferencing, Integrated AV

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Should have a excellent customer handling skills

- Able to handle high pressure situations

- High level of acceptance

- Can drive HCL’s value and its methodology

Other Skills / Experience

- Good to have experience on Prysm and Vyopta Analytics tool

- Good to have experience on Polycom and Tandberg, Crestron Integration tools

- Understanding of 3rd party Crestron and room based Video integration solutions

Certification requirements

- CCNA , CCNP, CCIE Collaboration