Job Description :
Hi Tanya,
Hope you are doing well. It was nice talking to you.

Kindly please go through the Requirement and let me know your interest.

Position: SFDC Project Manager
Location: Miami, FL
Duration: Full Time

Required:
Candidate has experience in working in Service based companies like Zensar.
Should have experience in involving in and out of project.

Updated JD
Need overall 10+ years industry experience and should at least have 8 years of CRM implementation experience.
The candidate should have a minimum of 6 to 8 years SFDC BA experience.
Should have at least 3 to 5 years of agile project management experience.
Strong understand of Sales and Service Cloud.
Experienced in CPQ implementations and Sales/service Org merge initiatives.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, GUI and screen and Interface designs
Interface with vendor partners and design optimal solutions for integration with Salesforce.com.
Document changes to the design and implementation of Salesforce.com
Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related applications
Develop functional specifications and system design specifications.
Work collaboratively with customer as a contributor to the program, or in an advisory capacity to their work.
Work closely with offshore PM & teams in aligning the deliverables with the program priorities.
Adhere to service management processes and procedures to meet customer service level agreements, key performance indicators and maintain customer satisfaction
Must be a Salesforce Certified Admin Service Cloud and/or Sales Cloud.
CSM and/or PMI certification is required.