Job Description :
Role: Technical Supporting Engineer
Location: Redwood City, CA
Duration: Long Term
Mandate Skill set: Need min of 6-8 years of IT with Strong Hands-on experience with Python and database skills (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis), web Servers & big data
The Technical Support Engineer Responsibilities:
Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
Provides technology/product training, documentation and intellectual property material as required.
Acts as focal point for large account product problem resolution.
Support customer success with specialized product knowledge.
Effectively utilizes moderate to complex lab setups to recreate and solve problems.
Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
Interacts across support teams and development teams at peer level.
Acts as a technical expert and provides support on a world-wide basis.
The successful candidate has the following experience, skills and capabilities:
Minimum 3-5 years of experience in the following:
Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc, web Servers (Apache, Nginx, etc.
Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus
Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus.
Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
Experience working with web APIs
Experience with python, Java a nice to have.
Additional Skills desired:
Comfort with working in a fast paced, rapidly changing environment
Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Strong analytical and troubleshooting skills.
Good verbal communication skills.
Promotes and solicits ideas within project team(s
Ability to handle critical customer issues/problems.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Ability to determine root cause and resolution for previously unknown problems.