Job Description :
Title: Sr Desktop Engineer
Location: Marlboro MA
Job Description:
Client is seeking a dynamic desktop system engineer (with experience of 7-10+ years) to work in a fast-paced environment where customer service skills are a must. As a member of a team, this position will be responsible to create and maintain software application deployment packages; manage anti-virus updates; manage and maintain Microsoft Office 2010, 2016 -OF365, and Windows 7,8.1, 10 Patching and reporting on compliancy. image creation and maintenance; reporting on PC inventory, and handling Level 3 escalations from L1 and L2 teams, and assisting on various technical projects.
Experience and Skills:
Experience working with Altiris or SCCM for software deployment and image management
Experience working with Altiris or SCCM for Windows Patching and managing compliancy reports
Experience working with Browsium / Catalyst or similar Browser Management toolsets
Experience using remote control systems such as Bomgar and or Lync/Skype
Troubleshooting experience - software, hardware (desktops, laptops, tablets, virtual machines)
Experience with software package creation, installation, maintenance, and remediation
Working knowledge of Active Directory including rights restrictions, security groups, GPOs,
Working knowledge of Full Hard Disk Encryption tools – WinMagic and Bitlocker
Microsoft Windows 10, 8.1, 7
Microsoft Office 2010, 2016, and OF365
Microsoft Lync/Skype for Business / Microsoft Teams
Working knowledge of TCPIP v4 and v6 networking
Working knowledge of VPN technologies
Working Knowledge of scripting with PowerShell and SQL is a plus
Soft Skills:
Working knowledge of ServiceNow or other service desk incident tracking system
Experience in handling priority one escalations and working with a team to solve them
Experience handling Incident Tickets, Problem tickets and Tasks and understanding ITIL processes
Ability to document and follow standard operating procedures and creating Knowledge Base articles
Proven communication skills face-to-face and in a phone environment, working with end users to document incidents and report problem trends
Adapting successfully to changing situations and environments
Taking on new challenges at short notice
Dealing with changing priorities/workloads
Ability to interface well with a variety of users, including VIPs and executive management as well as team members on and off shore – and ability of working with demanding customers is a must
Can take on pressure situations calmly with clear direction and follow through till the end