Job Description :
Job Title:
ServiceNow Technical Manager - Senior
Number of Positions:
2
Duties:
Dallas, TX or Chicago, IL preferred
Alternate locations – Atlanta, GA / Montvale, NJ / St. Louis, MO / Grand Rapids, MI
Candidate can be remote if they are near to any of the above office to pick up the laptop.
The ServiceNow Technical Manger will be responsible for delivering IT Service Management and other IT Practices using the ServiceNow platform. This position reports to the Associate Director - Development who is seeking candidates who have a:
Strong sense of team
Collaborative approach
Deliverable focus
Customer Service mindset
JOB DESCRIPTION
Deliver and support end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Perform discovery work sessions to determine the solution requirements
Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
Refine and manage release management best practices (Update Sets, Information Sets, Cloning, naming conventions, etc for customizations and upgrades to the platform and applications
Support the Core System including integration components (LDAP, Discovery, MID Server, etc
Provide support and technical consulting and mentoring
Assist service owners with leveraging ServiceNow with disciplined design and implementation approaches
Skills:
Required:
Strong knowledge of JavaScript and with web browser technology (XML, HTML, Web Services, etc, Data Loads, Import Set management
Deep functional and technical knowledge of ServiceNow configuration and development, including:
User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Service Portal and other UI elements for all currently installed Service Now modules
System Properties - UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups, LDAP, SSO, solid understanding of encoded queries, reporting, database views, SQL stored procedure
Experience building custom apps on the ServiceNow platform
Understanding of Agile Software development practices
Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
Experience collaborating directly with customers, QA, support teams, business analysts
Nice to Have:
JSON, JQuery, Angular, GIT, automated integration experience
Understanding of service management and the ITIL framework
Education:
College degree or equivalent work experience
ServiceNow Certifications desired