Job Description :
Title: ServiceNow Architect
Location: Edison, NJ / Chicago, IL
Duration: Full time (Salaried with benefits)
· Strong expertise in understanding the customer business need and decipher it for technical development in ServiceNow
· Strong Experience in ServiceNow ITOM modules specifically Orchestration and Discovery.
· Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
· Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc
· Experience in developing custom 3rd party integrations
· Experience in developing workflow based processes in ServiceNow
· Experience in enhancing & tailoring the service portal
· Good to have PPM, CSM and HRSM Implementation Experience.
· Good to have Performance Analytics Experience
· Experience in designing Technical (LLD) Design Documents, Training Documents etc.
· Experience in conducting Technical Reviews, End User Trainings
· Ability to work in a global team
· Understanding of enterprise IT architecture
· Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
· Good English communications skill to communicate effectively with team members and customers
· Ability to work in multi-lingual , multi-cultural environment
· Experience in working from client site and front facing the customer
· Experience on working in Jakarta, Kingston.
· Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
· Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc
Preferred Certifications:
· ServiceNow CIS - Certified Implementation Specialist in any module.