Job Description :
IDEALFORCE have three Contract positions available immediately for Service Desk Consultant to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.Client is considering only LOCAL CANDIDATES for this position.
Description of Duties
Receive calls, emails and web inquiries for end users and / or other external Help Desks
Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications
Ensure customer contact information is current in ticket management system
Provide answers to simple frequently asked questions
Route inquiries to appropriate individuals groups in the organization for triage and / or resolution
Update and maintain issues knowledge base as appropriate
Monitor internal customer help desk ticketing
Assist in reproducing issues
Perform other duties as needed
Excellent interpersonal, written and oral communication skills
A?DDITIONAL INFORMATION
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Most of our positions require Candidate to clear the Background check prior to commencing the assignment.
- Candidate should clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED: ; Email: joseph dot shelton at
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.