Job Description :
anaged Services Infrastructure and Application Support –
Level 1 – Application Monitoring and Ticket Alert
o Alert Monitoring & reporting
o Incident acknowledgement and response SLA management
o Site Availability and Response time monitoring (notified by monitoring tool)
o 1st level Preliminary Investigation, Diagnosis & remediation
o Weekend scheduled service restart & other activities
o Data feeds monitoring
o Daily Business Readiness status report
o AWS server basic housekeeping activities like restarting server, disk cleanup and server patching