Job Description :
Position : Production Support
Location : Columbus, OH
Duration : 6 month contract

Required Skills:-
Contact Center Technology – Genesys Call Routing, IVR/VXML
Web Technology – HTML, Java/JSP, XML, Java/JEE, IIS, Tomcat, HTML5, Apache and HTTP Server
Programming Languages – VB, JQuery, VXML, PowerShell, Perl, Node.JS, Python
Platforms – Windows, Linux, VMWare
Messaging Technology – IBM MQ, Apache Kafka and UM (Ubiquitous Messaging)
File Systems Technology – NTFS & NAS, SAN
Job Scheduler – BMC Control M, Autosys
Monitoring Tools – Wily Splunk, Dynatrace, Geneos
Databases – Oracle & SQL Server, Oracle RAC and Cassandra

Job description :-
The Production Management team is responsible for the technical support stack of global contact center production applications, infrastructure, software and network. The selected candidate will provide frontline support for incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production and production change management cycles. Additionally this candidate will work to improve the reliability and performance of Vendor Product Platform as well as JPMC Microservices. This person will be deeply hands-on with infrastructure, systems, automation, alerting, monitoring and system telemetry, and operational processes. Will need to understand the challenges around rapidly creating, scaling and managing distributed applications and collaborate with talented engineers across multiple disciplines to address those challenges.
The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident, problem and change management. Knowledge of Agile methodologies during the software lifecycle, experience writing detailed story definition with acceptance criteria, high level design, and test is required. Will be required to write automated unit, feature and regression test suites. Have full understanding in the five stages of the ITIL framework