Job Description :
Role Summary :
- Position involves a role that is responsible for the support and administration of Mulesoft ESB.
- The administrator must possess a broad range of analytical/technical skills and experience with enterprise-class services.
- The administrator should have experience in troubleshooting and performance tuning of ESB/middleware components
Responsibilities : Administrator (MuleSoft)
- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
- Create and maintain documentation related to services, solutions and interfaces.
- Work with the performance support team to plan training, documentation, and communication for major projects or releases.
- Provide technical and advisory leadership as required to complete objective and be the primary point of contact for vendor escalations for products in their portfolio.
- Provide training and mentoring for other personnel.
- Perform other duties as assigned.
Skill sets Needed :
- Experience in Installing and Configuring Mule ESB, Mule Management Console - Install, Configure Cache for Mule.
- Experience in Creating, Configuring and Managing API Gateway.
- Experience in Automating application deployments to Mule.
- Experience with Active MQ, Message Broker.
- Experience in enterprise-scale environments
- Prior systems administration/application configuration management experience is preferred.
- Experience with MuleSoft or another enterprise-scale ESB
- Experience troubleshooting/Managing Runtime Servers
- Experience working with Mule Connectors Standard/Custom
- Experience troubleshooting and performance tuning of ESB/middleware components
- Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging,WS-Policy, WS-Security, WS-Addressing and other WS stack etc
- Provide applications and projects with technical support for MuleESB
- Exposure to Agile methodology
General Skills and Requirements (all levels) :
Educational Qualifications : Bachelor''s Degree in Engineering or Master''s degree in Computer Applications or another equivalent technical field.
Communication :
- Associate has good English language Skills both verbal and written
- Associate has expert customer service/phones skills
- Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills.
Personality Fit :
- Ability to work calmly under pressure and meet deadlines.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize projects and tasks according to priorities.
- A person in this position should be a good project leader and can communicate effectively project plans and status of projects.
- Must be self-motivated and enjoy a sense of pride in their accomplishments.
Work Experience :
Must Have :
- 8-10 years of work experience [minimum]
- Proficient in Mulesoft Admin, Mulesoft Administrator, Mule ESB Middleware
- CI/CD and Cloud Deployment
- Cloud exposure (Azure or AWS)
Nice to have :
- XSLT Knowledge
- Spring and Java Exposure good to have
- Familiarity with JDA application (TMS/WMS) will be a definite advantage.
Miscellaneous : Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand