Job Description :
Title: Media server architect
US (Jersey City, NJ or Columbus, OH) Media Server Architect - positions
count: 3
Duration: fulltime
Experience: 3-5 years
Description:
The position requires architecture and engineering experience with VoIP
communication systems, the supporting network infrastructure, and
Voice-related adjuncts, with a particular focus on SIP, SRTP, SIPREC, QOS
and related telephony protocols/standards.
Candidate must have experience with centralized voice architecture using a
Session Layer or IMS, working with enterprise-scale, multi-tiered
communications systems.
Candidate must have technical knowledge covering design, configuration, and
testing of SIP integrations within a mixed vendor environment including
session border controllers and voice recording platforms.
Candidate should have a good understanding of Contact Center, IVR, and
inbound call handling treatment.
The position requires excellent customer interfacing skills, strong verbal
and written communication skills, and ability to adapt oral and written
communications to work with all levels of engineers, management, and
vendors. Past experience creating solution and support documentation is
required along with knowledge of various applications such as MS Project,
Office, and Visio.
Experience operating with remote colleagues across different time zones with
a flexible approach to working hours (ability to work varied hours and
weekends a must) in order to successfully interact and communicate on a
global level.
Experience with Avaya Session Manager
Experience with:
o network architecture based on SIP and internet technologies
o scale-out architecture, high-availability architecture, geo-redundant
architecture
o IMS-like enterprise architecture expertise
o Digital, Cloud and Omnichannel Customer Experience concepts
Familiar with Avaya, Genesys, or Cisco contact center
architectures.