Job Description :
Job Description:
Troubleshoot technical issues across systems by collaborating with customer support, engineering and product management teams.
Identify common failure patterns and draft plans to address them
Develop a broad understanding of system technical architecture to propose solutions to commonly observed problems
Analyze data, create monitoring and observability solutions to prevent, detect and resolve issues
Triage and remediate high priority issues and bugs
Collaborate with our product teams to improve our product and reduce issues
Document and develop best practices to for our customers

4+ years of experience in similar roles
B. S. or M. S. in Computer Science or equivalent experience
Experience communicating technical concepts to non-technical audiences
A love of problem solving and fixing products
Ideal candidate has experience/knowledge in one or more of these technologies: Wearable devices, Mobile development (iOS/Android/React Native), Restful APIs, SQL, JSON, Bluetooth, Kibana, Zeppelin
Experience working in a Sustenance Engineering team (Should be Technically hands-on)

Client : Samsung