Job Description :
Position: Jr Business Analyst
Location: Harrisburg, PA
Deadline to submit resumes: June 16, 2019
Interview Process: face to face (onsite) 1st round interviews required
Rate: $25 on 1099

Required: Communicates in a clear and concise manner
Required: Uses advanced computer skills to resolve IT issues
Required: Possess knowledge of Microsoft Office suite components
Required: Ability to manage multiple tasks simultaneously to meet deadlines

Job Description
Recommends and coordinates the purchase of software and hardware needed to upgrade
agency capabilities to meet OCO’s IT strategic plan
-Reviews and approves all Office of the Budget purchase requests for new client hardware and software. Determines if the request is technically feasible for implementation with current environment.
-Works with other teams within the Client Service Management Division in the preparation of specifications for the acquisition of IT hardware, software and services, research on specific product capabilities and conformance to agency and enterprise direction.
Participates in the development of the OCO IT strategic plan through coordination with Bureau Directors to align IT systems.
Responsible to assess, develop, deliver and/or facilitate IT training programs for users.
Participates in IT continuity of government tests and in risk assessment analysis for systems and applications.
Provides level 1 help desk support; escalates issues requiring level 2 assistance.
Liaison to IT LAN Management
Maps network drives and helps connect new users to CWOPA.
Provides technical advice and assistance to OCO in identifying telecommunications needs.
Prepares and/or reviews and processes requests for service, equipment, and/or feature changes.
Evaluates the need for service, equipment, and/or feature changes and recommends appropriate action.
Responsible to maintain accurate inventory of both desktop and wireless telephony equipment.
Responsible for overseeing billing to ensure it matches equipment, equipment features, and services; reconciles billing errors.
Placing orders for new wireless devices and phone sets.
Troubleshoots issues with OCO telephone system and contacts Telecommunications when issues cannot be resolved internally
Knowledge of phone system operation and menus is required to assist new employees with setting up phones at their workstations and assisting with communication device issues as they arise.