Job Description :
Position: Investran Business Analyst
Location: New York City, NY
Duration: 6+ Month
Interview: Telephonic/Skype

Job Description:
As a member of the Innovations team, you will work with a group of talented individuals and fund accountants in a highly collaborative and team-oriented environment to support financial technology solutions. You will be expected to provide support for many financial applications that assist in valuation cycles, quarterly close, cash reconciliation, ledger accounting, and investor reporting. A person with financial experience mainly in the fund accounting, Investran experience and inclination to work with the technology team to solve the problems
Key Responsibilities:
Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user issues
Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
Work with support/product team to raise product bug fixes or enhancement requests
Maintain support ticket status within SLA guidelines
Identify tickets that will require more analysis and documentation
Create support documentation that will be used to train other analysts in addition to the end users
Understand all outstanding bugs and enhancements within the system you are supporting
Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization