Job Description :
Help Desk Support 3 (601583)
Desmoines, IA
12 MONTHS
Interview Mode: F2F (In Person)
Short Description:
The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Complete Description:
In-person FINAL INTERVIEWS will be conducted on July 23rd, 24th, and/or 25th.
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-Work trouble tickets from ticketing system
-Manage the Help Desk email queue
-Solve issues via desk side visits and through remote desktop
-Answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-Work in a small call center environment
-Maintain a positive outlook, be professional, and provide excellent customer service
Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
Skills:
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye Required 4 Years
Windows 7/10 installation, patching, and troubleshooting Required 4 Years
Windows7 to Windows10 Migration Required 4 Years
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 4 Years
Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
Escalate issues to next level support and or management accordingly Required 4 Years
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
Demonstrated experience providing support with remote tools Required 4 Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
Troubleshoot desktop and network printers issues Required 4 Years
Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
Experience in Google device (Chromebox/Chromebook) support Desired 4 Years
Experienced in support of the Google Office Suite of products Desired
Experienced in Apple device (iPad, MacBook and iPhone) support Desired
Thorough understanding of Microsoft Active Directory - client side Desired
Ability to use industry standard remote tools - preference for SCCM Desired
Experience with virtual desktops is a plus Desired
Experienced with hard drive encryption - preference for Bitlocker and McAfee Desired
Industry certification (A+, Network+, MCP, etc Desired
Ability to modify system registry (regedit) Required 4 Years