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Help Desk Analyst
Atlanta, GA
Atlanta
GA
31156
Date
: Jun-20-18
2018-06-20
2018-07-04
Help Desk Analyst
Atlanta, GA
Jun-20-18
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
ALAP
Duration
:
12 plus months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
resolving issues with PC’s, Laptops, and Printers, Windows 7, 10 and XP, Remedy ticketing system, Active Directory,
Preferred Skills
:
Microsoft MCP
Domain
:
IT/Software, Government
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
ALAP
Duration
:
12 plus months
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
Third Party OK
CONTRACTOR
Direct Client Requirement
Required Skills
:
resolving issues with PC’s, Laptops, and Printers, Windows 7, 10 and XP, Remedy ticketing system, Active Directory,
Preferred Skills
:
Microsoft MCP
Domain
:
IT/Software, Government
Think Development Systems
Norcross, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Help Desk Analyst
Duration:12+ months
Rate: ALAP
Location Atlanta , GA
Last Date : 6/27/2018
Responsibilities of the Help Desk Analyst Include:
Provide assistance hardware and software assistance to users via phone
Provide support to Windows OS laptops and desktops
Utilize the Remedy ticketing system to assign tickets and track status
Re-set passwords in Active Directory
Troubleshoot workstation connectivity
Triage user issues and assign issue via Remedy to next level support staff.
Assign tickets to internal and external support staff
Required Skills/Experience:
3+ years'' professional experience providing support via phone
Hands on knowledge in resolving issues with PC’s, Laptops, and Printers
Strong working knowledge of Windows 7, 10 and XP Operating Systems
Experience utilizing Remedy ticketing system
Experience utilizing Active Directory
Certification/Experience:
Microsoft MCP
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