Job Description :
Position: FluentD Support Engineer
Location: Plano, TX
Contract Duration: 6+ Months
Interview Process: Webex
Visa: U.S. Citizens and those authorized to work in the U.S.
Job Description
Responsibilities:
Knowing our product inside and out. Because, from the customers’ perspective, you are Treasure Data expert
Handling first-level support cases received from our CRM portal and possibly provide first level technical assistance
based on needs and your skills
Engaging with our customers in live chat support Building our knowledge base by collecting and organizing customer
feedback from our support channels
Reporting and Escalating Bugs to our Engineering team using JIRA for bug tracking; partnering with the team in
finding solutions to customer issues
Represent the customer on requests, advocating for their needs and viewpoints with the Treasure Data team, while
properly setting customer expectations.
You should be:
Knowledgeable with writing SQL queries (mainly Database and product which uses distributed processing technology
such as Hadoop)
Familiar with programming and/or scripting languages (e.g., Java, JavaScript, Ruby, or Shell
Good engineering skills, Unix and Windows OS experience.
Hands on experience in configuration management tools like Ansible, Puppet.
Experience with building CICD pipelines, agile soft development practices, and Test Driven Development is required.
Self-driven and Independent
Collaborative