Job Description :
Hi
Hope you are doing well!
Trying to reach you regarding below mentioned Position.
*URGENT REQUIREMENT
Job Title: System Support Analyst
Location: Sunnyvale, CA
Duration: 6+ Months Contract
Please check with the candidate:
Potential candidates must be able to communicate well and have worked in a role similar to what are sourcing for. The role in itself is a walk up helpdesk environment. Very similar to the Genius Bars at Apple. Or a geek squad type environment. Its 80% working at the walkup desk or tech lounge, and 20% deskside and remote.
We are seeking candidates ONLY whom have worked in such roles.
The role will consist of support for the following operating systems, Windows, Mac OS, and Linux.
- Candidates must be able to answer support questions for operating systems as they will be interviewed with support questions
- Minimum Experience can be 1 year supporting a client, remotely is fine, anything longer we will also consider
- Linux skills we are seeking is someone who has reimaged, or supported RHEL 6 or RHEL 7 and also with support functions. Can be JR level. Level 1 one, But must understand Terminal.
- Our environment here is a mix of Windows, Mac and Linux. Candidates will need to have superior customer service skills, multitask and be able to wear multiple hats within the role.
System Support Analyst Job Description
This role will provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic reports, inventory management, and other administrative tasks, as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts.
RESPONSIBILITIES:
Provide onsite(local) technical support to End users
Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
Troubleshoot and support video conference equipment, including events held onsite
Remotely troubleshoot local and networked printers, including multi-functional copiers
Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
Identify and implement innovative solutions to resolve customer issues
Ensure resolutions are consistent with company standards and policies
Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary
REQUIREMENTS:
3-5 years of end-user support experience
Passion for providing the best customer service
Advanced knowledge of Windows and OSX platforms. Linux is a plus.
Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and gMail in a corporate environment
Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Mobile support experience for iOS, Android, and MDM solutions
Flexibility to extended hours or modified schedule to support planned activities or emergency situations
Excellent written and verbal communication skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus
Self starter with an openness to learn
Ability to work in a dynamic team environment
Ability to lift up to 50 lbs
EDUCATION:
Bachelors Degree in MIS or equivalent degree is recommended, but not required