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End User Technician
Washington, DC
Washington
DC
56901
Date
: Sep-18-17
2017-09-18
2017-10-02
End User Technician
Washington, DC
Sep-18-17
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
Long Term
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Permanent Direct Hire
Consulting / Contract
FULL_TIME, CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
networking, Windows 7, latest Windows OS, Cisco network, HP, Dell IT equipment
Preferred Skills
:
networking, Windows 7, latest Windows OS, Cisco network, HP, Dell IT equipment
Domain
:
IT/Software, Government
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
Long Term
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Permanent Direct Hire
Consulting / Contract
FULL_TIME, CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
networking, Windows 7, latest Windows OS, Cisco network, HP, Dell IT equipment
Preferred Skills
:
networking, Windows 7, latest Windows OS, Cisco network, HP, Dell IT equipment
Domain
:
IT/Software, Government
Inspiren Tech Solutions
Herndon, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Duties and Responsibilities:
Tier 2 technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
Will require flexible weekend and/or evening shift work.
Manage End User Support requests, escalating as appropriate and follow up to resolution.
Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to End User Support requests.
Provide resolution to commonly known issues.
Log calls and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary.
Required Qualifications:
Knowledge of networking, Windows 7, latest Windows OS, Cisco network, HP and Dell IT equipment.
Excellent troubleshooting, problem solving skills w/desktops, laptops, HP and Dell PC’s and Blackberrys.
Knowledge of network printer troubleshooting.
Knowledge of the following software applications: Citrix, Symantec EndPoint Encryption, MS Office Suite, and Microsoft Internet Explorer 9 and above.
Ability to evaluate and implement new systems and technologies.
Ability to develop alternative solutions to solve technical problems.
High school degree with a minimum of five (5) years of related experience.
Minimum 2+ years related experience working on civilian federal government agency contract(s
Able to obtain a Public Trust clearance; current, active Secret clearance highly desirable.
Excellent verbal and written communication skills in the English language.
Desired Personal Skills/Experience:
Demonstrated ability to work well in team environment, strong customer service, interpersonal skills.
Experience working in a dynamic environment and producing quality work with demanding timelines.
Excellent administrative skills: organized, efficient, and versatile.
Must be detail oriented with great attention to detail, particularly when multitasking.
Additional/Desired Qualifications:
Associates degree/minimum two (2) years college in related field or equivalent.
ITIL Foundations 2011 (v3), Security +, A+ certifications and/or other relevant certifications.
5+ years related experience working on civilian federal government agency contract(s
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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