Job Description :
· Job: Desktop Technician
· Location: El Segundo California
· Duration: 7+ months
· Total Positions: 08
· Pay Rate: $17/hr All Inclusive on W2,
Description:
· Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire
installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of
custody. Basic inventory management. (Dell products primarily used on site To resolve incidents and upgrade different
types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or
keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems
(Windows 10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc. Some weekend work, OT, and travel may be necessary. Reliable transportation is a must. Candidates should possess the ability to schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner. Ability to maintain appointments/customer contact is required.
· A successful candidate takes complete ownership of issues and their assigned tickets by carrying out problem analysis to implement fixes and computer installations with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams both direct and indirect to include leads and management where necessary as well as end to end scheduling operations for tickets assigned directly to them.
· Must accurately record, update and document requests using the IT service desk system (Service Now
· Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an
appropriate manner.
· Must maintain excellent verbal communication skills with the ability to communicate effectively with technical
and non-technical colleagues at all levels in the organization. Client Site Services IT Support staff works in a very
dynamic, fast-paced environment which provides services over the phone, through e-mail, and primarily in person (90% Primary function will be deskside visits to the customer location)
1. Do you have any particular companies or industries that you would like the candidates to have previous experience in? Any Enterprise type environments
2. What are the top 3 technical skills: Desktop Computer Refresh, Desktop Moves, Software break/fix
3. What are the top 3 soft skills – customer service, good communication, ability to work in a fast-paced environment
and learn quickly
4. What is your interview process look like – phone interview, 2nd interview in person.
5. Is this won business already? Yes
6. Any clearances need for this role or citizenship? US Citizen required, no clearance needed, background and drug
testing required.
Consultant Information
Full Name
Contact No
Email ID
Current Location
Work Authorization
Availability For Project
Date Of Birth (Need Only Date & Month)
SSN Last 4 Digits Only
Relocation (YES/NO)
Rate Confirmation
Will provide 401K + $80/ Month as an health insurance