Job Description :
Title: Desktop Analyst
Location: Williston, ND 58801
Duration: 3 months/ W2
Job responsibilities:
Providing desktop support to Client employees. Could require occasional travel to another site in North Dakota.
A+ certification and Bachelor''s preferred
Minimum 3-5 years’ experience
Will consider candidates with more experience in place of degree
Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC''s and peripherals in a networked environment.
Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PC''s and peripherals as required.
Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Must possess basic desktop hardware knowledge, proficient use of Microsoft