Job Description :
Minimum Qualifications
As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

Responsibilities:

a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.
b) Provide responses to insurance policy-related questions
c) Make outbound calls (if required) to confirm policy-level / coverage-level changes
d) Submit changes on existing policies
e) Set up a reminder and follow up with customer on timely manner