Job Description :
As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management.
This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.
b) Provide responses to insurance policy-related questions
c) Make outbound calls (if required) to confirm policy-level / coverage-level changes
d) Submit changes on existing policies
e) Set up a reminder and follow up with customer on timely manner

a) High School Diploma or GED equivalent,
b) Active Property & Casualty Personal Lines license for Ohio is a MUST. Any other state license is added advantage.

Client : Libsys INC