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Contact Center - Trainer
Atlanta, GA
Atlanta
GA
31156
Date
: Sep-09-16
2016-09-09
2017-09-09
Contact Center - Trainer
Atlanta, GA
Sep-09-16
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
60 K - 65 K
Duration
:
Sp. Area
:
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Training, Coaching, Call center or Contact center
Preferred Skills
:
Training
Domain
:
HealthCare, Insurance
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
60 K - 65 K
Duration
:
Sp. Area
:
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Training, Coaching, Call center or Contact center
Preferred Skills
:
Training
Domain
:
HealthCare, Insurance
stellar consulting
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
RESPONSIBILITIES:
* Updating and maintenance of effective customer care training materials for new hires into the member Services contact centers
* Instruction and facilitation of customer care training sessions, and the co-ordination of other instructors to deliver training as necessary
* Key participant in the product/promotion development process to ensure that suitable training materials are developed and to make sure that all relevant staff are adequately prepared to deliver the required care
* Remedial and customized training intervention when quality monitoring indicates that a particular individual or customer touchpoint is delivering sub-standard customer care
* Ongoing management of a recognition program that serves to motivate customer-facing staff, and that identifies and rewards high performance individuals for their contribution towards providing excellent service
* Identification, documentation, and sharing of best practices in customer care within to make sure that continuous learning and sharing amongst colleagues is highly encouraged
* Remaining abreast of developments in customer care, including training tools, learning methodologies etc. to make sure we are providing employees with best-in-class instruction
* Proactively identifies when poor process design is inhibiting the contact center from delivering a high standard of care. Works closely with supervisor to ensure redesign of the process or system
Client :
Confidental
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