Job Description :
Engagement Specialist will work with lower Market Mover accounts as well as Mid-Level Market Movers to provide data clients with exceptional service.
This is the largest healthcare data company worldwide, and so we expect this candidate to deliver with excellence.
Ability to train clients and internal team on product verticals
Provide proactive support to clients to include:
Client Meetings
Client check-ins at set intervals in relation to delivery schedule
Product enhancement and change announcements
Serve as the single point of contact for clients post sale
Will engage with clients on complex issues and work with appropriate departments to find solutions, owning the Client Communication process
Look for trends across datasets/clients and escalate to management with solution
Work closely with sales to ensure client retention and satisfaction
Ability to think outside the box when finding solutions
Exemplify a positive attitude and be able to work in a changing environment
Provide Management with updated status/progress reports on existing clients as well as targeted engagement clients
Additional tasks as determined by management
Additional:
Healthcare background is a huge plus
Every day is different, data/tech savvy, the ability to quickly learn healthcare data.
Most of the systems used are internal
Must be able to perform and conduct business in a professional manner
Strong in MS office: strong excel, outlook, access is a plus
The ideal candidate for this role can resolve issues without many being escalated
This team works hard and has fun as the group is close knit
Required:
Excellent oral and written communication skills
2-5+ years customer service background
Experience with managing a specific list of clients is a plus
Think independently
Ability to analyze data and communicate findings
Critical thinking and problem-solving skills
Project management experience preferred
Excellent communicator
Self starter
Ability to de-escalate issues, Schmooze clients, must be able to deliver uncomfortable news
Excellent organization and follow up skills