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CSI-IS-075 - Bilingual Technical Helpdesk Analyst
Cary, NC
Cary
NC
27519
Date
: Aug-08-18
2018-08-08
2019-08-08
CSI-IS-075 - Bilingual Technical Helpdesk Analyst
Cary, NC
Aug-08-18
Work Authorization
US Citizen
GC
H1B
OPT EAD, GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
12 MONTH
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
SLA, AD, Windows XP, Win 7, Excel, Word
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
OPT EAD, GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior, Midlevel
Rate/Salary ($)
:
Market
Duration
:
12 MONTH
Sp. Area
:
Project, Product Management, Dev Ops
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
SLA, AD, Windows XP, Win 7, Excel, Word
Preferred Skills
:
Domain
:
IT/Software
CYNET SYSTEMS INC
Sterling, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Exceptional communication and customer handling skills
Must be effectively bilingual & fluent in English / SpanishExperience working with ticketing system.
Strong analytical skills and quality conscious
Should work in 24/7 rotational shift timing
Should resolve technical problem (over a phone/Chat or remote systems support)
Basic Understanding of Windows XP/Win 7.
Basic Understanding of Email configuration and support on MS office tools.
VPN troubleshooting and Incident Management.
Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc
Basic Understanding of Network Concepts
Basic Understanding of AD
Basic Understanding of troubleshooting Mobile Devices
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Update the knowledge base
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
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