Job Description :
Hello,
Greetings from Econosoft, Inc
Role : BA (ServiceNow)
Location : Long Beach, CA
Duration : 6 Month(s)
Client : Sony
Interview mode : Telephonic and Face2face
Required Experience/Knowledge:
Expertise in ServiceNow including knowledge of its various modules for analysis and design in existing functionality and future roadmap strategy
Experience gathering requirements for complex enhancements and business requirements is required
Understanding of ITIL (Information Technology Infrastructure Library) processes, SDLC (Software Delivery Lifecycle) and project management fundamentals
Process flow mapping, data conversion and interface design
Good understanding of entertainment industry and the role that IT plays in the industry
Expertise in Change Management, Configuration Management, & IT Asset Management processes & procedures