Job Description :
Essential Duties & Responsibilities (other duties may be assigned):
· Help develop, implement, & adhere to business analysis & project management processes and procedures
· Document appropriate requirements, process flows, and user stories in the product backlog for the solution desired
· Coordinate communication, training and related change management activities
· Coordinate user acceptance testing of new technology solutions
· Help facilitate lessons learned and post project review meetings
· Support Salesforce administration, configuration, and / or solution design (depending upon knowledge of the Salesforce platform) with understanding requirements and working with key stakeholders to fill in gaps/unanswered questions
Experience or Knowledge Preferred:
· Three or more years as a Business Analyst or related business experience
· Salesforce administration and configuration (certifications are a plus)
· Interfacing with technology teams
· Working in agile project management methodology, supported by tools such as JIRA and Confluence
· Requirements Elicitation and user story writing for product backlogs
· MS Office Suite as well as MS SharePoint
· Change Management (testing, user acceptance, and training) a plus
· Effective communication with executive management
Skills:
· Group facilitation, mediation, and conflict resolution skills
· Interpersonal skills and ability to deal effectively in a team environment
· Excellent organization, planning, and time management skills
· Strong analytical skills
· Strong verbal and written communication skills
· Strong ability to multi-task
· High attention to detail
· Professional verbal and written communication skills
· Positive culture builder
· Must be able to speak, understand, read and write English
· Salesforce administration, development, and object oriented programming background are a major plus