Job Description :
Business Analyst 3 (591857)
12 Months
Lansing, MI
F2F
55/hr CTC

Short Description:
Process ISRs, attend meetings, create tasks in Remedy for engineers to complete and close out. Attention to detail, organized and ability to work with multiple teams.

Complete Description:
Provide information gathering sessions to capture business requirements and business processes related to information technology solutions
Work with diverse group, consensus building and team building. Report status reports to Technical Managers, colleagues, Agency Services and Agencies proper when required
Work with multiple teams in all lines of service
Utilize tools such as Remedy, Microsoft Project, Clarity and SharePoint
Work closely with Technical Managers, SMEs, and Technicians
Coordinate and track multiple projects (40-50 ISRs) for several agencies
Attend daily and weekly meetings

Skill

Customer service experience in an enterprise IT environment Required 8 Years
Experience in an enterprise data environment Required 8 Years
Experience in an enterprise voice environment Required 3 Years
Experience working with multiple teams Required 3 Years
Experience with MS Project, Remedy and Clarity Required 5 Years

Questions
Description
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2
Please list candidate''s email address that will be used when submitting E-RTR.
Question 3
For any potential candidate in need of work authorization/verification, please be advised that by order of the SOM Attorney General’s office – CAI and suppliers cannot request letters from the State of Michigan, and SOM managers cannot and will not sign any supplier letter(s) directly. If you require a template letter with engagement specifications for any potential H1 filing(s), please contact the CAI Contract Managers. Do you accept this requirement?
Question 4
This position is located in downtown Lansing, MI. The selected candidate will be responsible for any and all costs associated with parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 5
Please include a paragraph re: candidate''s availability, location, applicable skills, and other pertinent information in the Summary of Qualifications tab, when submitting.
Question 6
Have they worked in an enterprise environment? if yes, please explain:
Question 7
Have they worked with engineers in the areas of data, voice, security, routing, switching and wireless. If yes, please explain.
Question 8
Have they worked with multiple teams? If yes, please explain.
Question 9
Have they worked on multiple projects concomitantly? If yes, please explain