SPAR INFORMATION SYSTEMS
Plano, TX
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Job Description :
Job Title: Avaya Dialer Administrator
Location: Phoenix, AZ
Duration: 12+ Months
Client: Apollo

Description:
Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:
Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives
Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates
Determine the extent blended techniques can be used to maximize contact and service to our students
Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level
Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation
Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment
Performs other duties as assigned or apparent
             

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