Job Description :
This is Deni Kumar, Sr. Talent Acquisition Professional at SRI Tech Solutions Inc., an IT staffing and solutions services firm that serves clients with a full range of IT services that we deliver effectively and efficiently.
Title: Alteryx support Engineer
Location: Pennington, NJ
Employment type: Full time
Responsibilities:
Respond to customer requests within expected Service Level Agreements and manage customer expectations
Review, document, troubleshoot and resolve customer’s Alteryx technical questions for the entire platform
Act as a facilitator and assist with the communication between customer and internal teams when escalating issues
Contribute knowledge to our Alteryx support team
Will be required to perform upgrades, patch/fix of Alteryx software, manage incident/problem tickets and participation in a 24/7 on-call rotation
Qualifications:
Bachelor''s degree in economics, statistics, mathematics, computer science, engineering, or a related quantitative field.
At least 2 years of experience in Technical/Customer Support of Alteryx
Experience managing database connections troubleshooting (e.g., SQL Server, Oracle, Teradata, and/or Hadoop)
Experience using SQL or similar technology, understands the concepts of ODBC, Oracle’s OCI, APIs and connection strings
Comfortable working in a Microsoft environment and Windows Operating System with ability to troubleshoot server environment and/or network communication issues
Ability to work with end-user customers directly in a courteous and professional manner
Excellent verbal and written communication and interpersonal skills
Ability to communicate technical concepts to non-technical users
Ability to work in a fast-pace environment and prioritize multiple tasks
Desired Skills & Knowledge:
Knowledge of developing and scheduling jobs in Alteryx a plus
Experience with Business Intelligence (Tableau, MicroStrategy, Cognos) is a plus
Experience with ETL tools (Informatica, IBM DataStage) is a plus
Experience maintaining and/or administrating computer hardware and software, file servers, firewalls and/or Active Directory is a plus
Experience using statistical programming tools and languages such as R, SAS, and Python is a plus
Experience with advanced modeling techniques to solve complex business decisions is a plus