Job Description :
TOP CRITERIA: 
Deep familiarity with accessibility principles, best practices, WCAG compliance 
Expertise in/experience with qualitative accessibility user testing 
Expertise in/experience with automated and manual testing tools (WAVE, JAWS, keyboard testing, VoiceOver, etc and techniques and ability to provide recommended solutions 
Bonus: Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS) or Certified Professional in Web Accessibility (CPWA) 
Diversity is ideal. A candidate who themselves have accessibility considerations would bring a lot of value to the position. 

Role & Responsibilities: 
The Accessibility Research role will primarily focus on understanding the experience of those with increased accessibility considerations. This includes those with visible and invisible disabilities (visual, hearing, cognitive, etc, whether they use assistive technology or not. It also includes the aging population and those affected by various environmental and other considerations such as temporary disability, multitasking, sunlight, high noise level, etc. 
The Researcher will develop an understanding of our audiences’ accessibility needs with an objective of supporting our ability to create better, more accessible experiences. 
Details: 
Collaborate with the Data Science team to develop an accessibility data and measurement program. 
Collaborate with Accessibility Discipline Lead to develop and implement a project specific accessibility roadmap. 
Conduct accessibility-focused qualitative research using a variety of methods including user testing, interviews, surveys, artifact research (chat, call, email transcripts, etc, journal studies, etc. Other methods as they become available (in home observation, Decibel Insights, etc. 
Collaborate with the Persona & Journey Mapping team to layer in accessibility considerations into project specific persona and journey mapping artifacts. 
In consideration of cognitive-related accessibility issues, collaborate with the Content team and UER to test comprehension. Research techniques to include: 
o Eye-tracking (when possible) 
o Think alouds 
o Learning assessments 
Support accessibility-related A/B testing efforts 
Collaborate with User Experience Research to grow general accessibility practice, through support of inclusive participant recruitment, conducting periodic session review and contributing accessibility insights for reporting, etc. 

QUALIFICATIONS 
Bachelor’s degree in related field and 5+ years of research experience. 
Subject Matter Expertise in WCAG 2.0, Section 508, ADA, other accessibility laws and standards 
Passion for making websites and applications accessible to all users 
Social science research methods (e.g. usability, surveys, observation), qualitative and quantitative data analysis, foundational statistics 
Data visualization and presentation skills (in addition to analysis and research skills) 
Experience applying training in psychology, anthropology, human factors, HCI, market research, or a similar discipline to product design and/or service delivery 
Expert at time management as well as working & finding answers to questions independently 
Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills 
Understanding of SDLC and the technical and business challenges that come with development of a product 
Understanding of UX, design techniques and principles