Job Description :
Hi,

We have openings  let me know in which requirement you are comfortable. Kindly share it with your colleagues who are actively looking for change.

Role- Senior Consultant (Windows)

Location: Charlotte, NC (Local Candidate)

Interview mode: WebEx Video Audio

Duration: Long Term Contract



Job Description:

Exp. level: 12+ years


100 % onsite ( working location will be Charlotte and resources should be from Charlotte location only
Request/Case Triage: Reviewing new requests for subsequent case creation and routing.
Technical Guidance: Providing technical advice/guidance to various App Assure Managers (AAMs
Case Closure Review: Reviewing the closed cases and checking compliance to DAA service standards.
Data Quality Checks (CRM System): Ensuring complete and accurate data in CRM system.
Technical Training: Upskilling AAMs and other team members.
Customer Onboarding Assistance: Assisting AAMs to onboard new customers.
App Compat Factory (ACF) Connection: Managing case escalations to ACF.
Liaison with Global Program team: Discussing insights, process/service improvements, customer feedback, etc.
Application Remediation: Remediating applications for Windows 10 Operating System (OS
Technical Documentation: Creating and maintaining relevant technical documents. Win 10 Remediation –
5+ Years relevant work exp Candidates needs to have 6-10 years’ experience in below with valid work authorization in US or US citizenship.
Proficient in Application Remediation for Win 10 using Compat Admin
Proficient in Application Packaging using tools like Admin Studio/Advanced Installer
Aware of the Application Compatibility Assessment activities
Knowledge of the Application Compatibility Troubleshooting tools like ProcMon, Process Explorer, Dependency Walker, LUA Buglight, WinDbg etco Web development: etc—Any one






Thanks & Regards

Mukesh Kumar

Technical Recruiter

Tel  Extn: 5184

email : 







e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally. 

Disclaimer:E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.


<br/><p style="margin:0in 0in 0.0001pt"><b>(e-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability) </b></p>

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