Job Description :

Greetings from Inc!!!

Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate.

Note: Send resumes to for quick submittals.

Role: Business Analyst

Location: Union, NJ

Duration: 6 Months +

Client: Tech M// Paccar, Ford

Mode of Interview: F2F

Job Description:

Bed Bath & Beyond’s IT Service Management (ITSM) Team strives to provide seamless service and customer experience across all channels of Bed Bath & Beyond. By focusing on the customer first and creating an environment that stresses entrepreneurship, ownership and innovation, the team creates engaging experiences that build customer loyalty and drive revenue growth.
Bed Bath & Beyond is seeking a Business Analyst within the ITSM team to focus on developing and supporting our service management processes and Enterprise wide cloud solution which is built in Service Now platform, by bringing organization and teamwork skills with an unyielding focus on the customer experience.

As a Business Analyst in the ITSM team, you should be able to:

Partner with the product managers, technology teams and other business stakeholders to ensure that features are properly defined, documented, planned, executed, and verified across all channels and banners using the ITSM system.
Collaborate with key business and technology partners to generate ideas and execute key initiatives, owning timeline and holding stakeholders accountable to dates and results.
Collaborate with key business and technology partners to define and implement process improvements and offer guidance to best utilize the platform with ITIL standard that will save manual work, reduce quality issues, and enhance the customer experience.
Own specific functional areas which would require creating and tracking project plans, managing issues and risks, managing teams indirectly and directly, and creating succinct status reports.
Actively identify business opportunities, diagnose problems, identify risks, and drive issues to resolution.
Properly challenge established processes through review of business and functional requirements documents to ensure that products and features adhere to our vision and will deliver the expected quality and value.
Possess excellent communication, time management, and organizational skills.
Demonstrate attention to detail and the ability to set and meet deadlines as well as provide direction and appropriate feedback.

Required Skills or Experience

Bachelor’s degree with IT, business, computer science or technical focus preferred.
3+ years of Business Analyst experience preferably in Service Now or other Information Technology Infrastructure Library (ITIL) tools
Proficient in MS Office, including MS Project, Word and Excel
Basic knowledge of XML and/or computer programming
Excellent interpersonal, verbal, and written communication skills
Ability to work effectively in team environment
Able to communicate with technical and nontechnical people.
Experience in Visio or other process flow tool

Comments for suppliers: Service Now is a plus.

Thanks & Regards.


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