100% Remote
Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or 5 years related experience in an IT discipline.
Ability to work in a matrixed and collaborative environment.
Strong working knowledge of Microsoft application and cloud-based software (i.e., O365, Azure, Power Products)
Strong working knowledge of Amazon cloud-based products (AWS, EC2, Pipeline Automation)
Experience with supporting and maintaining diverse platforms, systems, applications, both on-prem and cloud-based. (i.e., AWS, SailPoint, CyberArk, Azure, Active Directory, and various Multi-factor Authentication services, and Privileged Access Management systems)
Scripting knowledge, PowerShell, and python experience is a requirement
Minimum 5 years' experience in IAM Lifecycle Management and/or IT Security
Strong written and oral communication skills
ITIL Foundation certification
Security and IAM certification preferred
CISSP & CAP highly preferred
Responsibilities:
Senior technical support engineer supporting enhancements and lifecycle events to support internal and external customers' demands, independently or jointly with other technical support teams.
Monitor IAM services and operations to resolve functional, systematic and infrastructure issues
Execute service reports and gather data for metrics
Address service-level and service delivery issues with immediate resolution
Document changes, enhancements, and lifecycle events
Experienced understanding of project management methods, including Agile and Scrum frameworks.
Ability to identify and manage technical issues of various platforms, applications, and systems, and planning solutions to problem resolution according to standardized processes.
Ensure Identity systems and associated integrations are properly planned, installed, configured, secured, and maintained, providing the highest amount of technical and business value to the customer.
Enforce adherence and alignment with architectural standards, minimize technical exposure, and risk. Contribute to changes, alterations, and amendments to existing documentation.
Analyzes and resolves complex issues with authentication and authorization in various platforms, services, and applications, providing increasing supporting value to the business stakeholders.
Promote and socialize Information Security best practices, standards, and governance.
Manage incident/problem lifecycle including ticketing and stakeholder interaction.
Proactively identify future needs for Identity Access Management (IAM) services
Function as the technical knowledge resource for IAM platforms, services, and applications.
Supports disaster recover/business continuity plans as related to user and access management.
Proficient in writing and maintaining procedures and technical documentation.
Implement new features and integrations within the IAM environment.
Leads efforts to define internal authentication and authorization strategy.
Work cross-functionally with Architects, Engineers, Product Owners, and other Security Specialists.
Provide reports, participate in, and gather evidence for audit requests, and make recommendations for efficiency improvements.
Provide after hours on-call customer support.
Performs other duties as assigned.
Follow the company established change management processes.
Design, development, and implementation of custom identity integration solutions where applicable.
Assist in planning and implementing IAM strategy programs.
Assist in regular reviews of IAM policies, standards, and procedures to ensure department meets or exceeds established governance controls and to raise the maturity of the IAM program.
Assist with department leadership in security investigations and execute preventive measures.
Assist in the development and implementation of Information Security procedures, standards, and work instructions.
Work within on-premises and cloud-based identity and provisioning systems.
Continuously learn new technologies and develop/train to strengthen skills in supporting existing and emerging technologies.
Ability to work independently and self-directed.