Kevin Wallace
SkillSoft Trainer

I grew up in and around a telephone central office, because my father worked at the local telephone company. The electrical engineering degree I earned in college had a focus on digital communication systems. So, my career path seemed clear. I planned to enter the world of telecommunications, and that's exactly what I did after college, going to work for GTE Laboratories. After accumulating a wealth of hands-on experience, I went to work for a university, thinking I was going to be their PBX administrator. To my surprise, they also wanted to me build a data network for the university. As a result, I first laid hands on a Cisco router (an AGS+) back in the late 80s, and I loved it.

My focus on data networking continued to grow, eventually leading to CCIE certification. Being a huge Disney fan, I was thrilled to become one of Disney's five Network Design Specialists for The Walt Disney World Resort® in Florida. While at Disney, I helped design and physically connect the network that ties Disney World's theme parks together. Now, at Skillsoft, I feel like I've come full circle. I get to return to my telephony roots while staying in the world of Cisco. Specifically, I'm privileged to lead courses in the Cisco Certified Voice Professional (CCVP) track. If voice over IP (VoIP) is a topic that interests you, I hope you'll come spend some time with me in one of our CCVP courses.

  • CCIE #7945 Voice/Routing and Switching®
  • CCSI®
  • CCSP®
  • CCNP®
  • CCNP Voice®
  • CCDP®
  • CCNA®
  • CCDA®
  • CCVP®
  • Cisco IP Telephony Design Specialist®
  • Cisco IP Telephony Operations Specialist®
  • Cisco IP Communications Support Specialist®
  • Infosec Security Professional®
  • CompTia Network+®
  • Cisco Firewall Specialist®
  • Cisco IOS Security Specialist®
  • Cisco IPS Specialist®
  • Cisco Information Security Specialist®
My Live Learning Classes
  • Cisco Voice over IP (CVOICE)
  • Implementing Cisco Quality of Service (QoS)
  • Implementing Cisco Unified Communications Manager Part 1 (CIPT1)
  • Implementing Cisco Unified Communications Manager Part 2 (CIPT2)
  • Integrating Cisco Unified Communications Applications (CAPPS)
  • Introducing Cisco Voice and Unified Communications Administration (ICOMM)
  • Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
  • Troubleshooting Cisco Unified Communications (TVOICE)
My Books and Articles
  • Book: CCNP Video Mentor
    Role: Author
    ISBN : 1587201801
  • Book: Cisco Voice over IP (CVoice) Authorized Self-Study Guide 2nd Edition
    Role: Author
    ISBN : 1587052628
  • Book: Voice over IP First-Step
    Role: Author
    ISBN : 1587201569
  • Book: Cisco IP Telephony Flash Cards and Exam Practice Pack (IP Telephony Self-Study)
    Role: Author
    ISBN : 1587201283
  • Book: CCIE Routing and Switching Flash Cards and Exam Practice Pack (CCIE Self-Study)
    Role: Co-Author
    ISBN : 1587201291
  • Book: CCDA/CCDP Flash Cards and Exam Practice Pack
    Role: Author
    ISBN : 1587201178
  • Book: CCNA Security Official Exam Certification Guide
  • Book: CCVP CIPT Quick Reference Sheets
  • Book: CCVP Cvoice Quick Reference Sheets