Michelle Plumb
SkillSoft Trainer

I started in Telecommunications in the late 80's. The interconnect that I worked for at the time installed PBX, Key telephone systems and Voice Mail applications. I found the advancing technology very challenging and rewarding. Installing and programming business telephone systems was a lot of fun but I also had the opportunity to train the administrators and end users on the features of the system. This started my journey into training and education.

By the early 90's computers and telephones were advancing into a collaboration between them. This was the first signs of computer telephony integration. I was intrigued by the technology and began to study and learn the various computer operating systems. I attained my MCSE and my CCNA certifications which allowed me opportunities to begin performing the CTI integrations.

I began formally training for a brick and mortar training company in 1996. I enjoyed being able to share information and real world applications with students. In 2000 I joined Skillsoft and embarked in an entire new concept of training over the internet. What a fabulous way to reach people all over the world. Voice over IP and IP Telephony were gearing up to be the biggest technology advancement for business communications. I was again presented with another great opportunity to co author the Cisco official training curriculum for the CallManager (CIPT) and the Trouble shooting course IP Telephony Trouble Shooting (IPTT). I enjoy being able to share all the real world experiences and training in all of my classes. I hope you will have an opportunity to join me in one of the Cisco voice courses.

  • CCNA®
  • CCVP®
  • CCNP®
  • CCSI®
  • Cisco Unity Engineer®
  • CompTia A+®
  • CompTia Project +®
  • CompTia iNet+®
  • MCSE®
  • CNA 4.0®
My Live Learning Classes
  • Cisco Voice over IP (CVOICE)
  • Introducing Cisco Voice and Unified Communications Administration (ICOMM)
  • Implementing Cisco Unified Communications Manager Part 1 (CIPT1)
  • Implementing Cisco Unified Communications Manager Part 2 (CIPT2)
  • Troubleshooting Cisco Unified Communications (TVOICE)
  • Integrating Cisco Unified Communications Applications (CAPPS)
  • Interconnecting Cisco Network Devices Part 1 (ICND1)
  • Interconnecting Cisco Network Devices Part 2 (ICND2)
My Books and Articles
  • Book: Cisco Press CCNP Route Official Certification Guide 642-902
    Role: Technical Editor
    ISBN : 1-58720-253-0
  • Book: Cisco Press Authorized Self-Study Guide, Cisco Voice over IP (CVOICE)
    Role: Technical Editor
    ISBN : 1-58705-262-8
  • Book: Cisco Press CIPT1 v6.0 Quick Reference Guide
  • Book: Cisco Press CIPT2 v6.0 Quick Reference Guide