Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Various ranges of opening from Entry to Advanced - Market-rate compensation based on experience. Responsible for providing support services to users of Internet and Extranet sites. Provides technical advice
and guidance relative to problems involving user interface, browser, hardware and supporting software.
Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and
diagnosing faults and symptoms using established processes and procedures. Maintains a knowledge
database and call tracking database to enhance quality of problem resolutions.
Coordinates efforts with the Help Desk to ensure all calls outside the customer environment are effectively
resolved. Works in a team setting, sharing information and assisting others with calls. Provides input to Web
development team for site improvements based on customer feedback. This job is very similar to an
experienced Help Desk professional, with the added responsibility of interfacing directly with external
customers to the business. As a result, customer service and technical competencies are very critical, as this
may be the only ?live? interface a customer has with the business.
Dimensions
Education:
Bachelor?s Degree in Computer Science, Information Systems, or other related field. Or equivalent work
experience.
Experience:
A minimum of 3 years IT work experience in PC or client/server platform, network or systems
administration in relevant computing environments.
Complexity:
Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides
internal and external customer support for Web systems and services. Works on one or more projects as a
project team member, occasionally as a project leader. May coach more junior technical staff.
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.